Terms and conditions of use of website www.gudmax.com

  1. SHOPPING ASSISTANT
    1. DESIGNATIONS:

      Buyer
      A natural person or a legal person, hereinafter - the Buyer, who orders services regarding purchase and delivery of goods from the Intermediary or directly from the seller on the website www.gudmax.com

      Seller
      A natural or a legal person, hereinafter – the Seller, who provides services of sale and delivery of goods to the Buyer through the Intermediary or directly on the website www.gudmax.com

      Intermediary
      Company GUDMAX Group ltd, hereinafter - the Intermediary, that executes the purchase and delivery of goods according to the Buyer’s orders. The Intermediary is represented in the Great Britain by the firm GUDMAX Group ltd, registered in the Great Britain under No.07838336, and acts in conformity with the official permissions of this country regarding the international mediation activities.
    2. BUYERS
      1. The Buyer, upon placing an order with us, agrees to our terms and conditions of work, prices and information, which are specified on our website, as well as provided below. You, being a Buyer, authorize GUDMAX Group ltd, to be your lawful agent and representative in any transactions, indicated in the orders, which you have made through order forms and links on the website www.gudmax.com. Below there have been given our terms of work, which are the offer of the contract.
      2. The Buyer is aware of and agrees to the fact that, regarding the execution of orders, the Intermediary is a link between the sellers of goods and their final consumers. The Intermediary does not manufacture goods, as well as cannot be liable directly or indirectly for the quality of goods, if it does not correspond to the Buyer’s expectations.
      3. The Buyer confirms that his or her personal data, entered by him or her for the purpose of registration on the Intermediary’s website, and the data regarding the delivery are true, as well as the Buyer confirms that he or she has attained the age of majority (he or she is older than 18). It is forbidden to register the data of third parties. If it is established that the Buyer’s actual data (family name, first name, patronymic, address, etc.) do not correspond to the registration data, and the Buyer has provided false data intentionally, the Intermediary is entitled to terminate all financial relations, block funds, as well as to forbid the Buyer to continue using the services of Intermediary in future.
      4. The Buyer undertakes to make an order using the official order forms of order available on the website www.gudmax.com, as well as through the provided systems for transfer of funds to the Seller.
      5. The Buyer undertakes to pay 100% of the value of goods and their delivery to the Intermediary’s warehouse or to the Buyer’s address, if the purchase is made without the participation of the Intermediary, as well as (if there is any) the Intermediary’s commission and the value of the delivery from the Intermediary’s warehouse to the Buyer’s address. Should either party fail to fulfil any of the conditions, the order made by the Buyer is considered to be invalid and it will be ignored and not executed by both Intermediary and the Seller.
      6. The Buyer selects the goods independently or with the assistance of the Intermediary, who shall act in accordance with the Buyer’s instructions. If the goods are selected by the Buyer independently, the Buyer undertakes to select the goods only:
        • on the platforms of eBay, where the rating of the Seller shall be at least 10 feedbacks and not less than 98%. If the feedbacks constitute less than 98%, the Buyer undertakes the responsibility for the loss of his or her funds and the delivery of goods to the Intermediary’s warehouse.
        • The delivery of goods shall be carried out through the Intermediary’s warehouse, except for the cases, when the Buyer purchases the goods directly from the Seller through the Intermediary’s website.
      7. If the goods are consolidated at the Intermediary’s warehouse, the Buyer is entitled to order long-term storage at the warehouse. For this purpose, the Buyer shall pay the rent of a place at the warehouse. If the goods bought by the Buyer independently are delivered to the warehouse, but he or she has failed to rent the place, the Intermediary will ignore the goods and will not collect it from the post office and place at the warehouse.
        8. Our company is not liable directly or indirectly for such goods neither towards the Buyer, nor towards the Intermediary of goods. Should any of fraudulent actions be identified regarding goods (credit card fraud and other types of offence), we will immediately report the fraud to the police, irrespective of the type of goods and the possible status of Buyer, who is suspected of having committed the particular crime.The Intermediary is released form any liability towards the Buyer, besides – the execution of the order shall be immediately suspended, the Buyer’s goods placed at the warehouse shall become a temporary property of the Intermediary until the situation becomes clear.
      8. The Buyer undertakes (he or she is forbidden to do it) not to forward through and store at the Intermediary’s warehouse any goods, which subject to restrictions on movement and storage by the legislation of the Great Britain, including weapons, drugs, psychotropic substances, pornography, etc.
      9. The Buyer shall make any payments in his or her name and, upon making payments, to indicate the name he or she entered, when registering on the Intermediary’s website (See p.1.2.3)
      10. Upon rental of a place at the warehouse, the Buyer submits to the Intermediary a copy of his or her passport and bank card. Any 4 digits out of 16 on the front of the card shall be eliminated (hidden) in the copy by the Buyer.
      11. Upon rental of a place at the warehouse, the Buyer shall indicate on all parcels, delivered from Sellers to our warehouse, his or her first name and family name, which shall correspond to the registration data (See Clause 1.2.3). The shipment of goods to the Buyers, purchase of goods independently and rental of the Intermediary’s warehouse for the further shipment of goods to them, is carried out according to the name and to the address of the Buyer – these data shall correspond to the registration data (See Clause 1.2.3).
      12. The Buyer gives permission and agrees that the Intermediary is entitled to open and repack any parcel to verify its contents, quantity and quality.
      13. The Buyer releases the Intermediary from any liability that might arise in connection with the execution of his or her orders, including any penalties and complaints from the third parties.
      14. The Buyer undertakes to order parcels, to be delivered to the Intermediary’s warehouse, with the maximum size and weight, which are accepted at the Intermediary’s warehouse without the prior agreement to be achieved – 105 centimetres of length for any side of package and 2 metres of the maximum volume of parcel (length + width + depth + width + depth), providing that weight does not exceed 30 kg. If the dimensions of parcel exceed the above mentioned parameters, the Buyer shall notify the Intermediary and obtain a confirmation that such parcel would be accepted by the Intermediary – this shall be done prior to the delivery of the parcel to the warehouse.
      15. The Buyer is aware of and agrees to the fact that on case the goods are bought by the Buyer independently, the warehouse is used for the receipt, storage and/or delivery of Buyer’s parcels to his or her address within the validity of lease. Other services, such as consolidation of goods, return of goods to the Sellers, verification of the contents regarding the quality conformity, etc. – are the additional services for additional fees.
      16. The Buyer is aware of and agrees to the fact that the handling of parcels delivered to the Intermediary’s warehouse from the countries outside the European Union (for example, from the USA, Japan, China, etc.) may be suspended. The handling may be suspended for a period of threeweeks in order for the Buyer to pay the British customs duty in time. Should Buyera fail to pay the duty, the parcel may be returned to the Seller and the Buyer’s account will be closed.
      17. The Buyer shall not (he or she is forbidden to) change the Buyer’s family names and/or first names on the Buyer’s profile on the Intermediary’s website, except for the cases of actual change of Buyer’s family name and/or first name. When changing the family name and the first name, the Buyer shall submit to the Intermediary the copies of the documents proving the change of the family name and/or first name.
      18. The Buyer shall not (he or she is forbidden to) create more than one account on the Intermediary’s website.
      19. In case of insurance, the Buyer shall submit the photos of damaged goods and packages. There shall be submitted photos of any quantity and perspective for the identification of actual damages and the amount therof. The same photos shall be submitted to the insurance agency by post; the authenticity of such photos will also be verified. The photos shall be of maximum quality and shall have the maximum sharpness level, shall provide the picture of inner and outer side, as well as the
        • postal label,
        • glued joints of the outer package,
        • condition of the scotch on the joints,
        • the condition of the angles of outer packaging,
        • the packages and goods in the packaging, where the box was opened.
        1. The Buyer shall submit a deed of the determined form on the opening of the postal package of the damaged (or confounded) goods from his or her post-office or from the service delivering the parcel. The deed shall clearly registerthe same facts that are described by the Buyer regarding the damages (or the confounding) of goods. The deed shall be signed by the Buyer and at least one employee of the post office responsible for preparation of the above mentioned deed. The existence of such employee (and the employee’s position) is ALWAYS verified by us, and also by the insurance agency. The verification is performed upon a special request at the post office according to the recipient’s address.
        2. If the cargo has not been delivered to the recipient (lost) or if, instead of the cargo to be dispatched, another object (confounding of the contents) has been identified in the postal parcel – the standard scheme of the return of insurance value is applicable.
          The recipient of the cargo shall apply to the post-office according to his or her place of residence and request the deeds (and other documents, if there would be any issued by the post office) on the loss or confounding of the cargo. The deed shall clearly state the fact of loss (or partial misappropriation of the contents of parcel, if there are several items of goods in the parcel) or confounding of the particular cargo. The deed shall be signed by the Buyer and at least one responsible employee of the post office whose position would provide him or her with the access and permission to certify the documents of such type. The Buyer shall scan and send the deed by e-mail or fax (in some cases the insurance agency requests the paper copy of the deed, thus, upon request, the
          Buyer shall perform it (the sending of the copy of deed by post – in a letter) at his or her expense) to the Intermediary/Seller. The Intermediary/the Seller, and the insurance agency ALWAYS verifies the actual situation regarding the postal dispatch, cargo, as well as the authenticity of the prepared deed at the post office according to the address of the recipient of cargo.
          These conditions are compulsory, since only their fulfilment will enable the Intermediary/the Seller to submit the application to the insurance agency, which provides the insurance of the postal dispatches for the compensation of insured value. Having received the funds according to the insurance, the Intermediary/the Seller will promptly repay the funds to the Buyer’s personal balance. If the Buyer raises a claim without the fulfilment of above mentioned conditions, the Intermediary/the Seller will ignore any claims, since it is impossible to prove their real existence or real problems occurred in relation to goods during delivery, and not the malicious actions (or negligence) after the addressee has received the goods.
      20. The Buyer is aware of and agrees to the fact that the Intermediary and/or the Seller independently choose the optimal type of packaging and materials corresponding to the nature of goods, period and methods of delivery in order to ensure the optimal condition of goods at the moment of delivering the goods to the Buyer.
        The main principle of packaging: The postal parcel or printed material to be dispatched shall look plain in order not to give any reason for fraud or to look suspicious from the point of view of customs services. But inside the package, the goods will be packed in a way to prevent any damage of cargo even under the most extreme external loads.
      21. The Buyer is aware of and agrees to the fact that after the receipt of each parcel at the Intermediary’s warehouse, the dispatch of the parcel shall be paid by the Buyer within 30 days following the receipt of the parcel by the Intermediary, otherwise the Buyer shall pay the additional commission for the storage (See the prices in the website – the section: Shopping-assistant)
      22. The Buyer is entitled to get the commission refund, if the goods, which have been paid by the Intermediary according to the Buyer’s order, are not delivered to the Intermediary’s warehouse within two months. In this case the Intermediary takes all necessary measures to recover the payable sum from the Seller. After the repayment of money by the Seller, this money is transferred to the Buyer through one of the payment systems used by the Intermediary.
      23. If there are any conflicts in relation to purchase of the goods directly from the Seller, all claims concerning the repayment of funds shall be discussed with the company performing the transfer of funds (for example, PayPal, WebMoney, Google Check Out) without the participation of Intermediary.
      24. Should the Buyer violate the fulfilment of his or her liabilities, the account may be blocked for indefinite period of time until the circumstances would be clarified, the account may be closed and the goods – returned to the sender.
    3. INTERMEDIARY
      1. The Intermediary delivers the goods only to the Buyer’s address, which has been indicated by the Buyer upon registeration on the Intermediary’s website. The exceptions are specified particularly and the Intermediary is entitled to request the Buyer to submit additional documents.
      2. The Intermediary shall ensure qualitaty packaging of the goods for the Buyer according to his vast experience, ensuring the maximum safety of the Buyer’s goods during the delivery to his or her addresses.
      3. The Intermediary does not accept the claims on damaged goods before the Buyer has not fulfilled all compulsory conditions specified in Clause 1.2.16 (the same applies to the lost or incorrect goods in the consignment).
      4. The Intermediary undertakes to perform the free of charge visual control of the quantity and quality of ordered goods, without detailed analysis and expertise. The additional control of goods shall be performed by the Intermediary for the additional payment in conformity with the actual pricelist.
        1. The standard free of charge control of clothing and footwear, bought according to the Buyer’s order, is performed concerning the correctness of sizes and colour.
        2. If the quantity of clothes and footwear ordered is within the limits from 1 to 5, free of chage visual inspection is also performed. The visual inspection of orders, where the quantity of clothes and footwear exceeds 5 items – is paid service, and the fee depends on the goods and their quantity. The Buyer can find out the cost of such inspection regarding each particular order by applying to the support service.
        3. The inspection of the sizes and colours is performed by us free of charge depending on the quantity of goods indicated in the order.
      5. The Intermediary undertakes to take part in the process of combating the fraud of Sellers of goods (disputes and conflicts in the payment systems and in the systems for selling of goods, the problems regarding the delivery systems, etc.), except the cases where the goods are purchased by the Buyer directly from the Seller.
      6. The Intermediary undertakes to perform packaging and/or repackaging of any goods delivered to the warehouse.
      7. The Intermediary is not responsible for the timeliness and accuracy of the delivery of goods, the repayment of funds and any possibility of negotiations with some of the online shops.
      8. The Intermediary does not offer to the Buyer or to the Buyer’s representatives the service of self-withdrawal of goods from the Intermediary’s warehouse.
      9. The Intermediary does not dispatch the Buyer’s goods – a non-resident of the Great Britain – to the recipients in the Great Britain, excluding the return of goods to the Sellers.
      10. The Intermediary dispatches the goods only to actual home and business addresses.
      11. The Intermediary does not dispatch the goods to P/OBox or to the post-office upon request.
      12. The Intermediary performs the dispatch of parcels within three business days after the Buyer’s request on the dispatch of parcel/parcels. The dispatch of parcels to the Buyer is performed within 48 hours after the receipt of the payment for the delivery, providing that the payment is made on a business day. The dispatch of parcels is performed from Monday to Friday.
      13. The Intermediary is responsible for the purchase of goods, ordered and prepaid by the Buyer.
      14. The Intermediary is not responsible for the quality and authenticity of goods, purchased according to the Buyer’s order.
      15. The Intermediary is not responsible for the time of the delivery of goods from the Seller to the Intermediary’s warehouse.
      16. The Intermediary is not responsible for the accurate correspondence of colours and nuances of goods, pictured on the websites of Sellers of the goods, which are ordered by the Buyers.
      17. The Intermediary undertakes not to disclose to the third parties any information and data provided by the Buyer, which are confidential, except for the cases, when such information is requested by the State institutions of the Great Britain.
      18. The Intermediary reserves the right to close the account of any Buyer, or to refuse any order due to safety considerations or other reasons. All money on the Buyer’s account is repaid to the Buyer, except for the commission deducted by the payment system for the transfer of money. In case of closing the Buyer’s account, the Intermediary compensates all Intermediary’s debts to the Buyer, if there are any.
      19. The Intermediary does not guarantee the delivery of goods, if the dispatching and forwarding of such goods is restricted by the national import or export legislation of the country to which the parcels are dispatched.
    4. PAYMENT
      1. The Intermediary collects charge for his services in conformity with the pricelist indicated on the Intermediary’s website. The Intermediary reserves the right, without accept, to change the charge for his services, to change the conditions regarding them and to introduce new services and tariffs thereof. Besides, if the Buyer’s order has been prepared before the introduction of new conditions and prices, the Intermediary undertakes to apply the previsous conditions and prices for his services to the particular order.
      2. Regarding the Buyer’s order, the Intermediary makes out an invoice with the validity period of 2 weeks. If our invoice is not paid within 2 weeks, it is considered to be invalid and deleted from the system together with the order. If the difference in the currency rate on the invoice payable has become considerable,the Intermediary is entitled to make out an additional invoice for the additional payment to be made due to the difference of rates.
      3. The Intermediary is entitled to make out additional invoice/s (for example, for the additional payment to be made for the delivery, if, upon placement of thethe order, the Buyer has incorrectly indicated the cost of the goods together with the delivery to the warehouse, in fact, GROSS weight (and/or dimensions) of goods) for the additional payment to be made on the fact of Intermediary’s expenses related to the execution of Buyer’s order.
      4. The Intermediary is not responsible for prior notification of Buyer regarding the possible additional expenses. If the Buyer refuses to make the payment in relation to the invoice made out, the Intermediary shall store the goods received at the warehouse for 2 months. During this period the Buyer may make the necessary additional payment in conformity with the invoices made out.
      5. The Intermediary’s financial liability does not exceed the sum of commission, the amounts for the delivery and purchase of goods received from the Buyer.
      6. The payment for the services “Lease of the warehouse” and “0% commission” shall not be refunded to the Buyer.
      7. The payment made for the purchase and delivery of goods may be refunded, if the goods have not been bought by the Intermediary and/or dispatched to the Buyer.
      8. The Intermediary collects the commission in the amount of 3 pounds for each refund and in the amount of 25 pounds for each chargeback (refund of money by the Buyer through the system PayPal), as well as the commission for the transfer of money in the amount of sum collected by the payment systems.
      9. When transferring money and making payments through There is a commission collected by the Intermediary. The amount of commission depends on the service to be provided and prepayment. The customer receives information on the sum of commission to fully acquaint with and accept it. By accepting the payment, the customer agrees to the amount of commission and undertakes not to raise any claims regarding refund of commission.
      10. The goods delivered to the Intermediary’s warehouse may be returned to the Seller upon the Buyer’s request. In this case the Buyer pays the postal expenses related to the return of goods to the Seller, if there are any:
        1. ...if the return of goods is performed due to Seller’s fault or upon Buyer’s request, the Intermediary does not refund the commission, which had been paid by the Buyer for the purchase of goods.
        2. ...if the return of goods is performed due to the Intermediary’s fault, the commission paid for the purchase of goods is refunded to the Buyer and the Buyer shall not cover the postal expenses for the return of goods to the Seller.
          When making payment through
          PayPal, the maximum sum transferred from one Buyer per month (30 days) – specified on the website at the moment of transfer.
    5. MISCELLANEOUS CONDITIONS AND TERMS OF USE, PART 1.
      1. The goods shall not fall within the following groups of goods:
        • Weapons and any parts of weapons (including fire-arms, gas weapons, pneumatic weapons, blade weapons, sporting weapons, antique arms of any size and purpose. Including models of weapons, as well as the goods resembling weapons by their shape.)
        • Any types of drugs (including also “permitted ones”, for example in the Netherlands)
        • Foodstuffs (including spicery and canned food)
        • Medicine (special note: These goods may be dispatched by us, but we are not responsible for the delivery of such goods – they are often detained and/or confiscated and destroyed by customs/returned to the sender)
        • Cigarettes and other tobacco goods (special note: These goods may be dispatched by us, but we are not responsible for the delivery of such goods – they are often detained and/or confiscated and destroyed by customs/returned to the sender)
        • Alcoholic drinks, including also other inert liquids in fragile containers (glass, plastic). (special note: These goods may be dispatched by us, but we are not responsible for the delivery of such goods – they are often detained and/or confiscated and destroyed by customs/returned to the sender)
        • Items of pornographic content (including: video-, audio-, printed materials, computer games, items from the group of goods “For adults”)
        • Items of racististic and Nazi content (including photos, military awards, household items, etc.)
      2. Paper correspondence from the third parties, addressed to the Buyers. The Intermediary does not provide services of forwarding letters, incoming to our address in the Buyer’s name. The paper correspondence shall be destroyed without processing.
      3. Since the Intermediary is not the Seller of the goods, the Intermediary does not accept the return of goods from the Buyer and does not refund the price of such goods. But, upon the Buyer’s request, we can accept the goods dispatched by us from the Buyer for free of charge storage for a period up to one month and to request the Seller to refund money, if the payment for the goods was made through the Intermediary’s website. If the Seller of goods repays the sum paid for the goods to the Intermediary, this money will be transferred to the Buyer through one of the payment systems used by the Intermediary.
      4. Should these terms be changed, the Buyer and/or Seller will be notified thereof by e-mail.
        1. ...If the Seller and Buyer continue to use the services provided by the Intermediary after the receipt of the notification, it is considered that the Buyer and/or Seller agree to the new “Conditions and Terms of the Use of Website www.gudmax.com”
        2. ...If the subscription for information by mail (“I want to receive information on goods, services and advertising campaigns of GUDMAX”) is cancelled, the notification will not be mailed; in this case the supplemented or amended “Conditions and Terms of the Use of Website www.gudmax.com” will apply to the Buyer and/or Seller without any notification.